An effective Help Desk, Service Request or Case Management System is becoming a critical success factor in a growing number of organizations. Businesses are constantly trying to find a more efficient way of providing full and well managed support throughout the cycle of managing their customers - this is where versaSRS HelpDesk can help.

Whether to support clients or internal users, versaSRS HelpDesk is a packaged application enabling organisations to quickly and effectively deploy comprehensive Service, Incident, Configuration and Service Level Management processes with a minimum investment in infrastructure.

Based on the ITIL service management system (IT Infrastructure Library), and built using the Microsoft .NET Framework, versaSRS HelpDesk provides a flexible and scalable solution for managing service requests or case management processes and providing cost effective solutions to end users and customers.

Adaptable to a diverse range of business processes, versaSRS HelpDesk combines a browser-based interface with a database back-end globally accessible system.
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Although a browser-based application, versaSRS HelpDeskdoes not look like a traditional Webpage. Instead, it has been designed to look, behave and work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology.

Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.